Using an Emotional Intelligent Agent to Reduce Resistance to Change
نویسندگان
چکیده
Organizations need to change for developing and surviving in the marketplace, but changes bring uncertainty and not only produce feelings of apprehension, anxiety and stress, but also create resistance among employees. Resistance can delay and increase the costs of a change process. So, it is essential to present organizational changes in a manner that reduce the potential for resistance. In this paper, we propose an intelligent agent able to reduce employee’s resistance to change by presenting the best corrective emotional strategy according to his personality in order to temper his negative emotion.
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تاریخ انتشار 2008